Terms & Conditions

These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online. By accessing, browsing, and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement). The terms and conditions as set out hereunder constitute the entire agreement between you and Best Halong Cruises. If you do not read or accept these terms and conditions, do not use this website (the 'service'). By accessing any part of the besthalongcruises.com website, you consent to be bound by these terms and conditions.

 

Terms of Use Acceptance

The following terms and conditions regulate the access and use of services. By using any company's services, you accept, agree to be bound, and comply with the terms of use below. If you disagree with any terms of use, or the privacy policy of besthalongcruises.com, or do not have the full appropriate civil capacity, please stop accessing and using immediately.

 

Access

besthalongcruises.com reserves the right to terminate or change any services and information provided at any time, at the company's discretion, without prior notice.

You are required to make sure all information that you provide is accurate, complete, and up to date. You agree that the company's privacy policy governs all information that you provide through the company's website.

 

Intellectual property rights

The Terms of Use allow you to use the company's services for personal, non-commercial purposes. You might not copy, distribute, modify, publicly display, publicly perform, republish, download, store, or transmit any content or materials available on the website of besthalongcruises.com unless this is done automatically by the computer/browser web that you use, which is necessary for accessing and using the services and information.

 

Trademark

You may not use besthalongcruises.com's trademarks without the company's prior written permission. The trademarks of third parties, logos, products or services, designs, or slogans on the web do not necessarily indicate any affiliation of such third parties.

 

Prohibited behavior

You may only use besthalongcruises.com's services for legal purposes and in accordance with the terms of use. You agree not to use the services of the company for any illegal act or purpose.

 

Make a Booking

The booking should be made online through the besthalongcruises.com website, directly at the office, or sent by e-mail to: sales@besthalongcruises.com

Hanoi Office: 57 Tran Quoc Toan Street, Tran Hung Dao Ward, Hoan Kiem District
Ho Chi Minh Office: 21 Bui Thi Xuan St., Pham Ngu Lao Precinct, Dist. 1

 

Payment and Deposit

To ensure each party is responsible for fulfilling any of its obligations, we set out below our standard payment terms and conditions.

Deposit: Either full payment or a deposit of 30% of the total cost will be required and decided based on an individual tour basis. This should be done via one of our available online payment methods. Customers will receive confirmation documents or vouchers within 24 hours after we have received the deposit.

Final Payment: Before the travel date, the due date will depend on the services you book, it will be confirmed by the travel consultant during the booking process.

 

Payment Method

Pay Online by Credit Card with ONEPAY

We accept UnionPay, Visa cards, MasterCard, and JCB cards since BestPrice Travel (Best Halong Cruises's mother company) is a verified member of the OnePay system.

Kindly note that for payments by credit card, we apply a service fee of 3%.

By Bank Transfers:

Account Name: BESTPRICETRAVEL., JSC

Account No in USD: 111002945288

Name of Bank: Vietnam Joint Stock Commercial Bank for Industry and Trade

Bank Address: 159 Thai Ha Street, Lang Ha Ward, Dong Da District, Hanoi, Vietnam

Bank branch: Dong Da

Swift Code: ICBVVNVX

 

Notice: Please fill in exactly the Account Number, Account Name & Swift code - It's very important for smoothly receiving your money. All charges are to be borne by remitted.

 

Confirm booking & Voucher

All confirmations are generally confirmed by return e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

 

Liability and Insurance

We are not responsible for any loss, injury, or damage sustained by passengers incurred due to delay, accidents, natural disasters, political actions, and unrest must be borne by passengers. Passengers are required to have full travel insurance.

  

Cancellations & Refund

Cancellation and refund policies are detailed on each individual cruise, under the policy tab. There will be no refund or exchange if the customer decides to opt out while the tour is ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.

Main services general cancellation policy by customer (applied for FIT clients, for GIT clients we will update separate conditions when we are dealing):

• More than 30 days check-in: FREE of charge
• From 11 to 30 days check-in: 30% of total rates
• From 7 to 10 days check-in: 50% of total rates
• Less 7 days check-in or no-show: 100% of total rates 

Alternatives

Whilst we manage to reserve all the suggested services for our clients, in case transportation accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.

If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don't accept the alternative option or don't want to change the date, we will refund your deposit.

  

User's Contribution

The company's service may contain messages, personalized or profiled web pages, messaging functionality, and other interactive features (Interactive Services) that allow users to send, publish, and transmit to others content or materials (Member's Contribution) or through the company's services.

Any information that you submit to besthalongcruises.com's services will not be considered confidential information. By contributing any contributions to our services, you grant the irrevocable, complete, perpetual, and free of charge to republish, display, distribute, and modify.

You guarantee that you own or control all rights to the information that you contribute to besthalongcruises.com. You guarantee the legality, reliability, accuracy, and suitability of such information. We don't take responsibility to any third parties for the content or accuracy of any user's contribution.

 

Monitoring and Execution

besthalongcruises.com has the right to eliminate or refuse to give any user's contributed information according to the company's assessment; implement the modifications that the company thinks are necessary to the user's contribution; reveal your identity or other information about you at the request of competent authorities; terminate or suspend your access to all or parts of the company's service for any or no reason.

 

Content Standards

The standard applies to any and all user's contributions. User's contributed content must comply with legal regulations. besthalongcruises.com does not take any responsibility to any third parties for the inability to remove the user-contributed information of the company on our services immediately.

 

Warranty disclaimers

We do not guarantee that files available for download from the internet or website will not contain viruses or destructive codes. You are responsible for implementing all the checking procedures to meet specific requirements to protect you against viruses and destructive codes.